Frequently asked questions

How do I make an appointment?

What days are you open?
Mondays & Thursdays 9am – 5pm

How do I make an appointment outside office hours?
Email us or text us on 07913052159 and let us know when you could come for an appointment. We will do our best to find a convenient time.

Can I see you without you telling anyone?

Your confidentiality

Alternatives offers a confidential service.

We will not pass on any information about you to any other organisation unless there are exceptional circumstances.

What are Exceptional circumstances?
If someone gives us information which suggests that they or another person is at serious risk of harm, we would try to put them in touch with services that can help. In the most exceptional circumstances, if they have provided personal details such as a name, address, email address or telephone number, we may need to make a decision to breach confidentiality, in order to protect them or another person.

How can I make a donation?
See ‘help us to help

How can I find out about volunteering or fundraising?
Please contact us to find out more about how you can help with our work.

How do I book an A.S.E.T. presentation for my school or youth group?
Please call to speak to the ASET team on 01780 765853 or email

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